Boskalis jaarverslagen 2011

Our value chain

In our value chain we distinguish three groups: downstream – our clients; upstream – our suppliers; and our support services.

Our clients

Boskalis operates around the globe in the Energy, Ports and Infrastructure markets.

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In these markets we are dealing with several client groups, the most important being oil and gas companies, port operators, governments, shipping companies, EPC contractors, international project developers, insurance companies and mining firms. For a description of our main sales markets and focus areas please refer to pages 10-16 of our Annual Report.

Our responsibility

We want to provide our clients with high-quality services and products which are as sustainable as possible. We seek to execute our contracts according to the highest standards, at a competitive market price and within the agreed timeframe for delivery.

Dialog and cooperation

In the course of ongoing questions and contracts we maintain regular contact with our clients. Furthermore, in 2010/2011 we carried out a global review of the relevant trends and developments in our markets. We visited dozens of our clients around the world to sound them out about their vision on the market and their specific needs. This resulted in a new corporate business plan for 2011-2013 and a refined corporate strategy (please refer to pages 12-16 of our 2011 Annual Report). One of the aspects to emerge from this is that Early Contractor Involvement is becoming increasingly important to a growing group of clients. By operating as a contract partner we are able to work with the client to achieve the best possible and most sustainable solution (see also elsewhere in this section). We wish to clearly position ourselves in this segment.

Our suppliers and subcontractors

Our main suppliers are in the procurement domain, including general procurement, machinery and hydraulics, electrical and survey, spare parts and construction parts, and facilities.

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Our suppliers also include shipyards and global agencies that handle the hiring of temporary crew members for our ships.

Our responsibility

We aim for long-term, stable relationships with our suppliers and subcontractors. We make reasonable demands, are open and reliable and see to it that payments are made on time and in line with the market.

Dialog and cooperation

We exchange ideas at corporate level and pool innovations with a number of suppliers with the aim of jointly creating and further expanding a sustainable value chain.

As part of our chain responsibility in 2011 we invited a selection of our most important corporate suppliers to three sessions aimed at structurally expanding the dialog on sustainability. You can read more about this in the article ‘Meet the buyer’ sessions: dialog­ and cooperation in the chain.
One of the results of this dialog was a Suppliers Code of Conduct for our suppliers. In it we emphasize that we want to do business with parties that can offer us high-quality, sustainable products and services and can advise us on these. Periodic audits of selected suppliers to verify compliance is also covered in the Suppliers Code of Conduct.

Support services

An overview of our support services. 

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For information about our support services please refer to the articles shown in the following infographic.

Impact in the chain on people, the and environment society in general

We use Porter’s value chain for describing our impact on people, the environment and society in general (see infographic below).

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In the primary processes we distinguish three stages which apply to all our services: the initiative/design/tender stage; the execution stage; and the mobilization & demobilization stage. Our impact on people, the environment and society at each of these stages is set out below.

Initiative/design/tender stage

At this stage we are able to influence our impact on people, the environment and society in general through our Dredging & Earthmoving and Transport & Heavy Lift services and wreck removal by Salvage. By involving us at an early stage (‘Early Contractor Involvement’) clients can work with us to engineer a sustainable solution and select working methods that are best suited to the environmental requirements. We are also able to set up a program to provide information to the local community. In addition we seek to minimize inconvenience to both regular shipping traffic and the fishing industry. We also pay extensive attention to safe working conditions at this stage.
In Dredging & Earthmoving we also draw the customer’s attention to the best practices under the Building with Nature program (please refer to the article Eco-dynamic design of this report). The essence of this program is for the design to balance the economic, social and ecological interests of the infrastructure project.

Execution stage

The physical impact on people, the environment and society is greatest during the execution of our activities.
The safety and wellbeing of our own staff and of the people working with us are always our top priority. We provide good accommodation and recreational facilities on board or on shore, and provide information on the prevention of diseases such as AIDS and malaria.

We seek to make a positive contribution to the local community through our activities wherever we can.

Where possible we hire local staff on our projects. In the regions where we have a virtually permanent presence, the proportion of local staff tends to be high. Where possible we involve local subcontractors, and source goods and services from local suppliers. Apart from this we seek to keep the local community as up to date as we can with regard to the project’s progress. We are open to questions and comments.

Our ships produce emissions and turbidity. Turbidity is caused by the seabed being churned up during dredging activities, which results in a temporary reduction in the incidence of light in the water due to suspended particles. This temporary process can be harmful to underwater animal and plant life. By using environmentally friendly working methods and techniques, advanced projection and monitoring techniques, specially designed equipment and cleaner fuel and engines we seek to minimize or mitigate the negative impact on nature and the environment. (For more information please refer to the articles Policy and Objectives in the section ‘Our environmental performance’.)

Our harbour towage and terminal services involve the escorting, berthing and unberthing of ocean-going ships in ports, and of oil and LNG tankers at loading and unloading facilities. The environmental impact of these activities consists of the emissions produced by the tugboats. Wherever possible SMIT and Smit Lamnalco tugboats use shore-side power during rest periods and are powered by low-sulphur marine gas oil. SMIT contributes both to safety and a cleaner environment through its wreck removal and salvage activities. The main priority for salvage operations – after the saving or protection of human lives – is to avert environmental damage by preventing fuel or hazardous cargoes from contaminating the environment.

Mobilization and demobilization stage

At this stage our impact on the environment is particularly relevant and is greatest on projects. Projects involve the deployment of equipment that sometimes has to be mobilized over great distances (for example from Europe to South America). After completion of the project the equipment has to be demobilized again. For terminal and towage services, which tend to be of a local and permanent nature, mobilization of equipment applies only at the start of a contract; after that our staff and the equipment stay on location for relatively long periods of time.
Our logistical operation on projects is aimed at deploying floating equipment with extreme efficiency, for example by using weather routing programs. This allows us to reduce fuel consumption and the associated burden on the environment, enhance safety and at the same time reduce costs.

Added to My report add to My report Source: CSR Report 2011, Who we are, page 16